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Error2:The sysem cannot find the file specified

Hanan Al Mutairi over 3 years ago

Hello

actually, I uninstalled Sophos from the server for some reasons related to work,

I face some problem with another device, I tried to install Sophos in laptop but show some services are not running as you see

when start them from services show this message

is that happened with anyone, how can be solved?

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Hanan Al Mutairi over 3 years ago +1 verified

https://support.sophos.com/support/s/article/KB-000038989?language=en_US this may help someone to solve the problem i used this tool to uninstall Sophos and install it then it works correctly

0 GlennSen over 3 years ago

Hi Hanan Al Mutairi,

Thank you for reaching us, One of the reasons why services won't start/install correctly on a machine was due to a conflict of components like a there party application that has been detected on the system. Can you please confirm the system has a 3rd party security software installed before you install Sophos endpoint? Can you also share with me the logs which can be found on C:\ProgramData\Sophos\CloudInstaller\Logs

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Hanan Al Mutairi over 3 years ago in reply to GlennSen

thank you for your reply

I was installed Sophos before then uninstalled it because a problem in the update when installing it now gives a previous message

upload logs in this link

https://gofile.io/d/Kjf2Qp
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+1 Hanan Al Mutairi over 3 years ago

https://support.sophos.com/support/s/article/KB-000038989?language=en_US

this may help someone to solve the problem
i used this tool to uninstall Sophos and install it then it works correctly
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