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Sophos Intercept X Client for Server. Is my file scanner running?

GernotMeyer

Hi, we have an active Sophos Intercept X Endpoint for Server in place. Either Client and also Central say: "Sophos File Scanner Stopped".

But service is running:

So what is going wrong and foremost: If something is wrong: How to solve it.

Thanks for hints!



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    The service you see in Services is "Sophos File Scanner Service" - "C:\Program Files\Sophos\Sophos File Scanner\SophosFS.exe"

    Sophos Health also monitors processes.  So in this case it's the the child process of the service that is failing.

    Service log:

    C:\ProgramData\Sophos\Sophos File Scanner\Logs\SophosFS.log

    Child processes:

    C:\ProgramData\Sophos\Sophos File Scanner\Logs\SophosFileScanner.log

    Could you check those logs.  

    Out of interest is the "Cryptographic Services" - CryptSvc running OK?

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  • 0

    The service you see in Services is "Sophos File Scanner Service" - "C:\Program Files\Sophos\Sophos File Scanner\SophosFS.exe"

    Sophos Health also monitors processes.  So in this case it's the the child process of the service that is failing.

    Service log:

    C:\ProgramData\Sophos\Sophos File Scanner\Logs\SophosFS.log

    Child processes:

    C:\ProgramData\Sophos\Sophos File Scanner\Logs\SophosFileScanner.log

    Could you check those logs.  

    Out of interest is the "Cryptographic Services" - CryptSvc running OK?

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