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Issue : Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com.

ALL ENDPOINTS : Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com.

ALL CACHE Servers : Failed to download



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  • This is from the CACHE SERVER LOG which has a problem

    Location - "C:\ProgramData\Sophos\UpdateCache\Logs\downloader.log"

    Does this mean anything?


    [2021-04-15T07:13:54Z] [<main>] Error: [Downloader::Impl::ProgressLogFunction:477] [E54187] Couldn't find DCI for user. URL was: http://dci.sophosupd.net/cloudupdate
    [2021-04-15T07:13:54Z] [<main>] Error: [Downloader::Impl::Synchronise:170] SULException: SU_readRemoteMetadata failed: [5] credentialsInvalid
    [2021-04-15T07:13:54Z] [<main>] Warning: [wWinMain:106] Download failed with error code 5
    [2021-04-15T07:13:54Z] [<main>] Info: [Downloader::Impl::~Impl:146] Downloader finished.


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