Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 4 replies
  • Answers 1 answer
  • Subscribers 13 subscribers
  • Views 1340 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Endpoint stopped recieving updates after trial expiration

Motaz SOUID

Hello, we have the license for Intercept X advanced which 600+ users are using, a month ago a started the trial for the Intercept X advanced with EDR on the same

central account, all the machines switched to the trial license, now that the trial ended, my endpoints stopped recieving updates 

and in the license tab it shows that 0 endpoints are using our full license, how do i get my endpoints to use our full license without having to reinstall because that

would take months.i attached a screenshot of the license tab.

thanks in advance



This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    the license should calculate once the endpoints report in on their interval. I don't see any reported endpoints in either license bin - how long has this state been in effect? You should contact Customer Care to have they inspect your licenses.

Reply
  • FormerMember
    0 FormerMember

    the license should calculate once the endpoints report in on their interval. I don't see any reported endpoints in either license bin - how long has this state been in effect? You should contact Customer Care to have they inspect your licenses.

Children
Unfiltered HTML