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Help wanted when launched a diagnose (SDU)

Hello,

as I'm receiving the message "Malicious connection detected: 'C2/Generic-B' at 'C:\program files (x86)\mozilla thunderbird\thunderbird.exe' (Technical Support reference: 1409585957)" in alerts and I want to ask for help, I launched a diagnose (SDU) from Sophos Central. After it 's finished I want to submit the zip file, but I'm not sure how or where I can enter this in the FileSubmission page. Or do I need to proceed differently?

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0 FormerMember over 3 years ago

if you launched the SDU from Central - it will automatically upload to us. You will see the SDU name in the device details. You can then contact support and open a case and provide them that name and they can download the sdu. The SDU is only stored for a couple of weeks on that system - so don't delay.
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0 Jo Vanattenhoven over 3 years ago in reply to FormerMember

Thank you RichardP, to open a case, can I do this through Sophos Central (Help-Create Support ticket)?
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0 Jo Vanattenhoven over 3 years ago in reply to FormerMember

Thank you RichardP, to open a case, can I do this through Sophos Central (Help-Create Support ticket)?
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0 Shweta over 3 years ago in reply to Jo Vanattenhoven

HI Jo Vanattenhoven

Yes you can create a ticket from central and also from this link.

Shweta

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