We have one laptop that seems to be giving an issue when installing as it only partially installs the components. I tried to post a log by using insert-code but it says unexpected error so I posted a snippet of the log with one error, hopefully that helps. Thanks!
Some Sophos services are not running/missing
- Sophos Endpoint Defense Service
- Missing: Sophos Web Intelligence Filter Service
- Missing: Sophos Anti-Virus
- Sophos MCS Client
- Missing: Sophos Device Control Service
- Sophos System Protection Service
- Missing: Sophos Web Control Service
- Missing: Sophos Network Threat Protection
- Missing: HitmanPro Alert service
- Sophos MCS Agent
- Missing: Sophos Web Intelligence Service
- Sophos File Scanner Service
- Missing: Sophos Anti-Virus Status Reporter
- Missing: Sophos AutoUpdate Service
- Sophos Safestore Service
- Missing: Sophos Heartbeat
- Sophos File Scanner
- Sophos Endpoint Defense
- Sophos Clean Service
2021-03-19T14:07:46.0204026Z INFO : Install sequence for components is: sdu uninstaller64 sed64 mcsep sse64 sfs64 clean64 shs esh64 amsi64 ui64 efw64 savxp sme64 ntp64 hmpa64 sau
2021-03-19T14:07:46.0274191Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sdu\\manifest.dat
2021-03-19T14:07:47.1763371Z INFO : Installing Component: Sophos Diagnostic Utility for Windows
2021-03-19T14:07:47.1773349Z INFO : setupDll='setup.dll'; setupExe='su-setup32.exe'.
2021-03-19T14:07:47.305Z [14200: 8792] [v6.7.162.0] INFO Trying to load setup.dll of product SDU 6.7.306.306.
2021-03-19T14:07:47.341Z [14200: 8792] [v6.7.162.0] INFO Setup DLL loaded C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sdu\setup.dll.
2021-03-19T14:07:47.341Z [14200: 8792] [v6.7.162.0] INFO Trying interface IProductSetup2 of product SDU 6.7.306.306.
2021-03-19T14:07:47.342Z [14200: 8792] [v6.7.162.0] INFO Successfully established interface IProductSetup2.
2021-03-19T14:12:47.742Z [14200: 8792] [v6.7.162.0] INFO Reboot state: 0
2021-03-19T14:12:47.742Z [14200: 8792] [v6.7.162.0] WARN Failed to install product SDU 6.7.306.306.
2021-03-19T14:12:47.7513392Z ERROR : su-setup: exit 1
2021-03-19T14:12:47.7523342Z INFO : Installed Sophos Diagnostic Utility for Windows: -2147213568 (reboot code: 0)
2021-03-19T14:14:47.7545121Z INFO : setupDll='setup.dll'; setupExe='su-setup32.exe'.
2021-03-19T14:14:47.827Z [ 6720: 3068] [v6.7.162.0] INFO Trying to load setup.dll of product SDU 6.7.306.306.
2021-03-19T14:14:47.890Z [ 6720: 3068] [v6.7.162.0] INFO Setup DLL loaded C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sdu\setup.dll.
2021-03-19T14:14:47.890Z [ 6720: 3068] [v6.7.162.0] INFO Trying interface IProductSetup2 of product SDU 6.7.306.306.
2021-03-19T14:14:47.891Z [ 6720: 3068] [v6.7.162.0] INFO Successfully established interface IProductSetup2.
2021-03-19T14:19:21.6464194Z INFO : Cleaning up extracted files
2021-03-19T14:19:21.6926036Z ERROR : Exception: ReadFile failed: 109
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