I have found on macOS 11 if I have Sophos Endpoint installed I am unable to install System Updates. I have tested this on macOS 11.2 and 11.2.1, as soon as I uninstall Sophos and remove my Sophos Web Network Extension profile I am then able to download and install updates from Apple. I am wondering if anyone else is seeing this right now?
Hi, We're you still be able to re-create the issue? If so? Can you recreate the issue and collect SDU logs then Log a case through our support portal and share the SDU logs in order for us to further validate the issue. Once the case has been created Please DM me for the case ID.
If anyone else is experiencing issues installing OS updates on macOS 11 disabling Real Time File Scanning and then rebooting allowed me to install the update.
Thank you for your updates and findings on this. Our technical support team will further check the issue that has been observed and will get back to you.
Hi rfrutiger,To further check the issue I have dropped you a DM asking for further details in order for us to isolate why real-time disable is causing this.
The case that you have raised has already been escalated to our escalations team and will be providing an update here on community for the solution of the issue.