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Unable to uninstall Sophos Endpoint

bitflipper

We have an important file server running WS 2012 R2 which the Sophos Endpoint has stopped working on. So far, I've deactivated tamper protection in Sophos Central and tried to uninstall in Programs and Features. However the program does not understand that I have deactivated tamper protection and so I then tried Sophos Zap (which has worked previously on this exact server) but now it just shows: 

C:\Windows\system32>cd C:\Users\x\Downloads

C:\Users\x\Downloads>SophosZap.exe --confirm
Sophos Zap v1.0 - Uninstall Sophos Endpoint software
Copyright 2019 Sophos Limited. All rights reserved.

Extracting to temporary folder: C:\Users\x\AppData\Local\Temp\SophosZap-1
862976221
Logging to 'C:\Users\x\AppData\Local\Temp\Sophos Windows Endpoint Zap log
.txt'
An error occurred. See log file for errors.

C:\Users\x\Downloads>



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