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Server couldn't protected in Sophos Central with Citrix MCS Maschines

Hi guys,

i have a serious problem. I have a Citrix Environment Version 7.15 Server 2008R2 and Sophos Intercept X running on it. Made a golden image with this article:

https://support.sophos.com/support/s/article/KB-000035040

I try the manual and also the script version. My cloned Servers shows up with the right name in Sophos Central, but all shows that the Server couldn't protected in Central.

When i click on the Sophos Client on the guest OS all is green, up and running.

What i also found is, that on all cloned Servers the registration.txt file is missing in

C:\ProgramData\Sophos\Management Communications System\Endpoint\Config

When i run the script manual, i see the file is created. After reboot the Server shortly shows the file and after a while the file is deleted automatically.

any idea?

hopefully

rené

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Rene Pauly over 3 years ago in reply to RichardP +1 verified

Morning! Yes all the servers are temporary, they restart ervery night and get the settings back from the disk from the golden image. but wait.. as i can see now, all the servers were green... OK…

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0 Shweta over 3 years ago

Hi Rene Pauly

Have you edited the file registration.txt while preparing a gold image as mentioned in Step 10? If you double click on the endpoint --> About --> Open Endpoint Self help tool--> System Do you see anything under Endpoint ID and Computer Name?

Shweta

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0 Rene Pauly over 3 years ago in reply to Shweta

Hi Shweta,

thanks for your reply. Yes, i have to create the registration.txt file and put in the info (mcsclient and tokenid).

also i see in the info on the server and endpoint ID and computername.

i also see the info, that the windows update service is deactivated .. maybe this is the problem? if.. i think its pretty normal on Terminalservers to deactivate the windows update service.
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0 Rene Pauly over 3 years ago in reply to Shweta

Hi Shweta,

thanks for your reply. Yes, i have to create the registration.txt file and put in the info (mcsclient and tokenid).

also i see in the info on the server and endpoint ID and computername.

i also see the info, that the windows update service is deactivated .. maybe this is the problem? if.. i think its pretty normal on Terminalservers to deactivate the windows update service.
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0 RichardP over 3 years ago in reply to Rene Pauly

Do you have any script running that would touch that file? Perhaps something from your scrubbing the Gold image?

RichardP

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0 Rene Pauly over 3 years ago in reply to RichardP

The only script which is running - is the goldenimageprep script from the article on the top.. as I say.. all clients seems to be ok.. also i can update them from the sophos central portal.. but all clients shows there as they couldn't be protected...
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0 RichardP over 3 years ago in reply to Rene Pauly

That script does delete that file. To clarify - are you running these servers as temporary instances or are they persistent? If they are persistent, then they shouldn't need that script run on each shutdown.

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
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+1 Rene Pauly over 3 years ago in reply to RichardP

Morning!

Yes all the servers are temporary, they restart ervery night and get the settings back from the disk from the golden image.

but wait.. as i can see now, all the servers were green... OK... maybe it was only a time i have to wait?.. looks good, i will check today and if the green status exists, i wil close the thread.

thanks a log!
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