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Windows Insider Build 21277.1000 - Green Screen Crash

Dread

Hi Guys,

I run the Windows Insider Preview on a PC at home and after updating to Build 21277.1000 this morning the PC began constantly crashing logging into the PC (would load to login screen fine and stay there - crash was about 30 seconds after logging in) with a familiar Green Screen stop crash and bugcheck. A quick troubleshoot and I found that its definitely being caused by Sophos Intercept X Endpoint and I have disabled it in startup.

Any ideas how to fix or do I need to wait until a new version of the Intercept X Client?

Cheers



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  • 0 in reply to Shweta

    Hi Shweta, thanks for the quick reply!

    Checking Sophos Central - the product versions installed onto this PC is:


    Licensed Assigned Version
     Core Agent 2.10.8
     Sophos Intercept X 2.0.18
     Endpoint Protection 10.8.9.2

  • 0 in reply to Shweta

    Hi there, I just wanted to chime in because I'm also seeing the same error in my environment as . Computers running the Windows 10 insider build 21277 will GSOD after login, unless 'Sophos Endpoint Agent' is disabled on startup. However, if the user launches Sophos Endpoint Agent afterwards, the computer will GSOD again.

    We're also running version 2.10.8 of Intercept X. I disabled tamper protection and applied the hotfix in your link, but the computer still GSODs upon launch of Sophos Endpoint Agent. Do you have any other suggestions?

  • 0 in reply to Shweta

    Hi  and 

    Windows Insider Build is Beta version release however I would like to know if you are seeing the error as mentioned in this link, where there is a pop-up notification stating "Your PC ran into a problem and will restart in 1 min"? We might also need to find the exact Sophos component which is causing the issue here with the help of this article. 

    Shweta

    Community Support Engineer | Sophos Technical Support
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