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Device Not Found

I am trying to re-install Sophos Endpoint on a computer. When I go to SERVICES.MSC on the computer, the Sophos items are grayed out. I tried to uninstall and I got the message "Tamper Protection must be disabled." The device does not show up on the list when I go to the Sophos dashboard. How do I fix this problem?



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  • Hi,

    maybe your device got deleted on Sophos Central.

    Tamper Protection passwords can be retrieved for deleted endpoints and servers from Sophos Central. This option is located in Logs & Reports > Recover Tamper Protection passwords. This password can be used to authenticate on the local endpoint or server, allowing access to the Settings and the option to disable Tamper Protection.

    Here you can open a list of deleted endpoints and click on View Password Details to get the last tamper protection code, to be able to uninstall Intercept X.

    Please provide feedback if this helped Slight smile

    Thanks,

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

Reply
  • Hi,

    maybe your device got deleted on Sophos Central.

    Tamper Protection passwords can be retrieved for deleted endpoints and servers from Sophos Central. This option is located in Logs & Reports > Recover Tamper Protection passwords. This password can be used to authenticate on the local endpoint or server, allowing access to the Settings and the option to disable Tamper Protection.

    Here you can open a list of deleted endpoints and click on View Password Details to get the last tamper protection code, to be able to uninstall Intercept X.

    Please provide feedback if this helped Slight smile

    Thanks,

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

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