sophos uninstallation failed unable to locate sophos network threat protection msi

Question

Hi all, 
 
 I am getting this error message - sophos uninstallation failed unable to locate sophos network threat protection msi 
 
 I think this is affecting my VPN connection too, I cannot uninstall Sophos Endpoint Agent 
 
 Any help most welcome 
 
 Thanks 
 
 Eric

intrusus · Accepted Answer

Hi Eric Henderson , 
 so, you want to uninstall Sophos Endpoint. Let's get it done: 
 By default endpoints have Enhanced Tamper Protection enabled and this must be disabled before the software can be uninstalled. Deactivate it via Central or manually via the Admin settings in the Agent. Once logged in a Settings tab is available where it is possible to tick a setting to override Sophos Central policy for up to 4 hours. Once this is done it becomes possible to turn off Tamper Protection. 
 It is recommended to uninstall Sophos via the Add or Remove Programs or via Programs and Features . The file uninstallcli.exe from C:\Program Files\Sophos\Sophos Endpoint Agent can also be used to uninstall Sophos. 
 If this does not work, use SophosZap! It's a removal tool provided by Sophos 
 
 Disable Tamper Protection . 
 Download SophosZap . 
 Remove incompatible software before you run it: 
 
 AD Sync Tool 
 Invincea 
 PureMessage for Exchange (PMEX) 
 RMS as a Server/Relay 
 Sophos Enterprise Console (SEC) 
 Sophos SafeGuard Enterprise (SGN) 
 Sophos Server Lockdown (SLD) 
 SAV for NetApp 
 SAVDI 
 Sophos Transparent Authentication Suite (STAS) 
 Sophos IPsec Client 
 Sophos Connect 
 Sophos Connect Admin 
 Sophos Update Manager (SUM)

Confirm that its version the newest version, if not contact support to get it. 
 
 Right-click SophosZap.exe . 
 Select Properties . 
 Check File version in Details tab.

Open a Command Prompt with admin privilege. 
 Change the path to the current location of SophosZap.exe . 
 Run the command SophosZap --confirm The following screen will appear and remain for several minutes: 
 Once SophosZap has completed its first steps, you will see a prompt to Reboot and re-execute , as below: 
 Reboot the computer. 
 Open a Command Prompt with admin privilege. 
 Run the command SophosZap --confirm one more time as shown below: 
 Reboot the computer again. 
 
 Please provide feedback if this worked. 
 Good luck!

sophos uninstallation failed unable to locate sophos network threat protection msi

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