Sophos update cache issue

Hi,

I have an issue with our sophos endpoint, in our windows 2012 r2 server everything is green except the Server tab which says Status Error Last successful update: Never.

Already tried manually restarting sophos update cache in services but still the error still persist. The said server is the local update cache and message relay of all endpoint pc in our offices. Here's the screenshot.

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Thanks

Parents
  • From the screenshot it looks like Sophos Update Cache installed but never successfully downloaded any updates.  Because of this I would look into the Update Cache log to see if there are any failures or errors.  This log is in C:\ProgramData\Sophos\UpdateCache\logs\downloader.log

Reply
  • From the screenshot it looks like Sophos Update Cache installed but never successfully downloaded any updates.  Because of this I would look into the Update Cache log to see if there are any failures or errors.  This log is in C:\ProgramData\Sophos\UpdateCache\logs\downloader.log

Children
  • Im currently having this exact problem, strange thing is that Sophos Central reports that all my endpoints are using the Relay and Cache the way it is supposed to, i havent go deeper to check network traffic to confirm it tho. But will do now, i'll check the log then Network traffic.