Hi,I have an issue with our sophos endpoint, in our windows 2012 r2 server everything is green except the Server tab which says Status Error Last successful update: Never.Already tried manually restarting sophos update cache in services but still the error still persist. The said server is the local update cache and message relay of all endpoint pc in our offices. Here's the screenshot."Thanks
Hello,you ended up in the xg-firewall group.For suitable answers please try community.sophos.com/.../greetings, dirk
Dirk
I will try and move the thread to the correct forum.
Ian
Hi Jayson Philbert Ted Manaol
Could you please check under the update logs for the exact error( C:\ProgramData\Sophos\AutoUpdate\Logs)? Please check this article and see if it helps.
Shweta
What happens if you run ESH as an administrator?
https://support.sophos.com/support/s/article/KB-000036736?language=en_US
Already did this but error still persist
Hi Shweta,Where can I see my username and password license?
You can check under config.xml (C:\ProgramData\Sophos\UpdateCache\Config).
config.xml
C:\ProgramData\Sophos\UpdateCache\Config
You need to look at the MCS logs to see what is happening. Right now we don't know if the Update Cache is accessible but not responding correctly or if the endpoint can't even find the Update Cache in the network.