Sophos update cache issue

Question

Hi,

I have an issue with our sophos endpoint, in our windows 2012 r2 server everything is green except the Server tab which says Status Error Last successful update: Never.

Already tried manually restarting sophos update cache in services but still the error still persist. The said server is the local update cache and message relay of all endpoint pc in our offices. Here's the screenshot.

"

Thanks

This thread was automatically locked due to age.

Jayson Philbert Ted Manaol · Accepted Answer

Hi all, an update on this. I have fixed this issue by just running the Sophosdiag.exe with administrator rights, located in C:\Program Files\Sophos\Endpoint Self Help. Just right click the Sophosdiag.exe click properties, under compatability tab click Run this program as an administrator.

Sophos update cache issue

Top Replies