Sorry, I'm a newcomer hoping this is the correct group, if not, please excuse.
Since some weeks I recieve the following information in the log file:
Trace(2020-Sep-18 15:17:12): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2020-Sep-18 15:17:12): CustomFileMap::Read: Subfolder = ntp64 productID = {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2020-Sep-18 15:17:12): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.custom
Trace(2020-Sep-18 15:17:12): CustomFileMap::Read: File exists and appears valid.
Trace(2020-Sep-18 15:17:12): SetupAction::Run: Prepare succeeded
Trace(2020-Sep-18 15:17:12): SetupAction:: Update Mode for Sophos Network Threat Protection is: 0
Trace(2020-Sep-18 15:17:15): ALUpdate(Install.Failure): Installation of product Sophos Network Threat Protection failed because of an unexpected error
Trace(2020-Sep-18 15:17:15): Setup action thread finished with result state 0
I cannot find any hint, what the reason for the unexpected error may be. Do you have an idea?
I'm running windows 10 (64-bit), all reasonable updates are made.
Thanks,
Hanspeter
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