It doesn't allow me to uninstall the Sophos endpoint

On a computer I have problems with the updates, as well as it does not start the agent automatically, it has several problems and I want to reinstall the agent to see if that will solve it but it turns out that it does not let me

uninstall even if I have disabled the protection in the sophos Central

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  • Looks like the cached MSI is no longer present. I would suggest:

    1. Open Regedit and navigate to: 

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

    Note: I assume you are running 64-bit OS.

    2. Right click on the "Uninstall" key and Search from there for:

    Sophos Anti-Virus

    Until you find "Sophos Anti-Virus" as the "DisplayName".  I assume the version will be 10. something.

    3. You should be in the correct key now,

    Something like: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{3386C552-13D3-4B65-912E-8856E03E8E8B}

    copy the UninstallString value, it will be something like:

    MsiExec.exe /X{3386C552-13D3-4B65-912E-8856E03E8E8B}

    4. In an admin prompt run that UninstallString, for example:

    MsiExec.exe /X{3386C552-13D3-4B65-912E-8856E03E8E8B} /L*v C:\windows\temp\sav.log

    Can you provide that sav.log file.


    Regards,
    Jak

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  • Looks like the cached MSI is no longer present. I would suggest:

    1. Open Regedit and navigate to: 

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

    Note: I assume you are running 64-bit OS.

    2. Right click on the "Uninstall" key and Search from there for:

    Sophos Anti-Virus

    Until you find "Sophos Anti-Virus" as the "DisplayName".  I assume the version will be 10. something.

    3. You should be in the correct key now,

    Something like: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{3386C552-13D3-4B65-912E-8856E03E8E8B}

    copy the UninstallString value, it will be something like:

    MsiExec.exe /X{3386C552-13D3-4B65-912E-8856E03E8E8B}

    4. In an admin prompt run that UninstallString, for example:

    MsiExec.exe /X{3386C552-13D3-4B65-912E-8856E03E8E8B} /L*v C:\windows\temp\sav.log

    Can you provide that sav.log file.


    Regards,
    Jak

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