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Discussions Cannot update sophos endpoint on Osx 10.12

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Cannot update sophos endpoint on Osx 10.12

Samps over 4 years ago

Hi,

I cannot update Sophos endpoint (9.9.8) on computer with Osx 10.12 (sierra)

I have same case on 3 Sierra Imac. Is there any reason (end of support?)

Thanks.

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Shweta over 4 years ago in reply to Samps +2 verified

Hi Samps Unfortunately, it is not supported, Please find the supported platforms here .

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0 Shweta over 4 years ago

Hi Samps

Would you please provide the error you are receiving while trying to update?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Samps over 4 years ago in reply to Shweta

Hi Shweta,

I have this message no more details :

''Latest Update

Failed at 12:45:43 Sep 14, 2020 (UTC+0200)''
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0 Samps over 4 years ago in reply to Shweta

Hi Shweta,

I have this message no more details :

''Latest Update

Failed at 12:45:43 Sep 14, 2020 (UTC+0200)''
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0 Samps over 4 years ago in reply to Samps

Hi Shweta,

Is there anyway to solve my issue? I had to install antivirus from another brand in meantime but it's not a good way for us.

could you confirm me that Sierra is yet supported with Sophos EDR?

Thanks.
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+1 Shweta over 4 years ago in reply to Samps

Hi Samps

Unfortunately, it is not supported, Please find the supported platforms here.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

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0 Samps over 4 years ago in reply to Shweta

Thanks you!
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