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Sophos MCS Event 8001: The Sophos MCS cliens service has received an HTTP status 504/503 from the server.

We started seeing the following events on some of our endpoints:

I checked the MCS and all other logs and didn't notice anything that would correspond to those events. Does it mean that MCS couldn't communicate with Sophos Central due to timeout or Central not being available?

Thanks,

Iga

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0 skyisbluescreen over 4 years ago

Dear All, We have this error since few weeks -> I see this error on our Client and servers, If this is due to network disruption then its cannot be true as its very often as we see this on clients which are on our LAN systems too. -> Lately number of clients reporting to our central with below status has increased suddenly. Any inputs?
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+2 Yashraj S over 4 years ago in reply to skyisbluescreen

Hi skyisbluescreen

This error is generic and should not result in failed communication attempts of the endpoint to Sophos Central servers. Can you please confirm if the endpoint status is being updated on Sophos Central? If so, can you please confirm if any Sophos services are stopped and if the firewall is causing any issues?

Thanks,

Yashraj Singha
Manager | Global Community Support
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+2 Yashraj S over 4 years ago in reply to skyisbluescreen

Hi skyisbluescreen

This error is generic and should not result in failed communication attempts of the endpoint to Sophos Central servers. Can you please confirm if the endpoint status is being updated on Sophos Central? If so, can you please confirm if any Sophos services are stopped and if the firewall is causing any issues?

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 skyisbluescreen over 4 years ago in reply to Yashraj S

@8001 Event - Can i find this mentioned somewhere in Sophos KB? or may be an email from the support team confirming this.I did report twice and no Support case is being generated in this regards. This events are there from a long time and i think its not related to SECURITY HEALTH REPORTED MSG on clients

This is one of old CASE#9812783 and this can be used to extract my details

Issue 2-

Sophos UI is perfectly fine (About-SDU-All Services and client status is up to date)

All the Services are running fine

Updates are getting delivered too
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+1 Yashraj S over 4 years ago in reply to skyisbluescreen

Hi skyisbluescreen

Here's the KBA talking about Event ID 8001: https://community.sophos.com/kb/en-us/121349. For the other issue, I'd request you to open a new thread.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 skyisbluescreen over 4 years ago in reply to Yashraj S

Perfect, I got what i needed. Thanks for your great help.

Have a good day!
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