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Manual malware cleanup required: 'Google Chrome' at 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe'

cjsmith

Hello all.

 

I have a question and I can't seem to find an answer. I am new to Sophos so forgive me if there is an answer out there for this already.

 

I have this error on multiple machines out in the field.

 

Manual malware cleanup required: 'Google Chrome' at 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe'

 

I have attached a screenshot below.

 

Any help on this would be appreciated.

 

Thanks.

 

Screenshot:



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  • 0

    Hello cjsmith,

     

    Intercept X, the Sophos watchdog triggers such alerts based on the process behaviour. It may be possible that Google Chrome process may have "behaved" suspiciously, like accessing a program, modifying a file, tried to access a system file or such likes. Most likely, according to my experience, its a false positive. What do you get when you click on Details? Do you get any details about the files accessed?

     

    G33k

  • 0 in reply to G33k

    Hello G33k,

     

    Thank you for taking the time to respond.

     

    Here is the message that I get and I can't seem to find where it wants me to go to take a look.

     

     

    Thanks again!

  • 0 in reply to cjsmith

    I am having this same exact issue. Does this for firefox as well. 

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