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Manual malware cleanup required: 'Google Chrome' at 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe'

cjsmith

Hello all.

 

I have a question and I can't seem to find an answer. I am new to Sophos so forgive me if there is an answer out there for this already.

 

I have this error on multiple machines out in the field.

 

Manual malware cleanup required: 'Google Chrome' at 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe'

 

I have attached a screenshot below.

 

Any help on this would be appreciated.

 

Thanks.

 

Screenshot:



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  • 0

    Hello cjsmith,

     

    Intercept X, the Sophos watchdog triggers such alerts based on the process behaviour. It may be possible that Google Chrome process may have "behaved" suspiciously, like accessing a program, modifying a file, tried to access a system file or such likes. Most likely, according to my experience, its a false positive. What do you get when you click on Details? Do you get any details about the files accessed?

     

    G33k

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  • 0

    Hello cjsmith,

     

    Intercept X, the Sophos watchdog triggers such alerts based on the process behaviour. It may be possible that Google Chrome process may have "behaved" suspiciously, like accessing a program, modifying a file, tried to access a system file or such likes. Most likely, according to my experience, its a false positive. What do you get when you click on Details? Do you get any details about the files accessed?

     

    G33k

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