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Event ID 8001: The Sophos Management Communications System client service has received an HTTP status 503 from the server. This might indicate that action is necessary.

Pier-luc Tellier

Hi everyone,

 

We have this error:

Endpoint Version is latest 2.0.2

Event ID 8001: The Sophos Management Communications System client service has received an HTTP status 503 from the server. This might indicate that action is necessary.

 

I have exact same probleme here as mentionned in this group Endpoint Security. Anyone have figured out why this happening and how to solve this?

Thanks.



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  • 0

    Dear All,

     

    We have this error since few weeks

    -> I see this error on our Client and servers, If this is due to network disruption then its cannot be true as its very often as we see this on clients which are on our LAN systems too.

     

     

    -> Lately number of clients reporting to our central with below status has increased suddenly.

    Any inputs?

  • FormerMember
    0 FormerMember in reply to skyisbluescreen

    504 is a gateway timeout error. This means that there is an issue with the networking. 

    Check the MCS Client log - are you getting consistent 504 errors or sporadic ones? If every communication is resulting in 504 - then we would have to enable MCS message trails to see what is being transmitted. If you are seeing some 200 and some 504 in a rolling pattern, then that is a different type of issue.

    Please advise what you see in C:\ProgramData\Sophos\Management Communications System\Endpoint\Logs\MCSClient.log

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  • FormerMember
    0 FormerMember in reply to skyisbluescreen

    504 is a gateway timeout error. This means that there is an issue with the networking. 

    Check the MCS Client log - are you getting consistent 504 errors or sporadic ones? If every communication is resulting in 504 - then we would have to enable MCS message trails to see what is being transmitted. If you are seeing some 200 and some 504 in a rolling pattern, then that is a different type of issue.

    Please advise what you see in C:\ProgramData\Sophos\Management Communications System\Endpoint\Logs\MCSClient.log

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