Hi Sophos Community Team,
May I know if you have previous issues on the past that servers unable to update the Sophos Agent correctly because the servers enrolled in EAP (Early Access Programs)
We file a Sophos support ticket and provide the SDU logs of the server and their initial findings is that Sophos was unable to update because SSE64 was failing to install during the update. We tried their recommendation/steps provided but unable to resolve the issue (Clear local update cache and force an update - https://support.sophos.com/support/s/article/KB-000036449?language=en_US&name=KB-000036449).
After that the Sophos support team mentioned that the issue with EAP version is not covered by support service and suggested to raise it with Sophos community team who could check with the development team regarding the EAP issues.
Hoping for your response.