WiFi usage with IPS enabled still not fixed...

Forgot to add, the wireless adapter in this laptop is a Qualcomm Atheros QCA9377 Wireless Network Adapter

Hi BrucekConvergent,

Thanks for reporting the issue. If you can send us the SDU log we'll look into it and follow up.

Vince

How / where do you want this sent?  It's about 17MB.  Is there an upload portal, etc. you want this sent to?

Hey Vincent, any update on this issue I reported?  Last I heard from you was the developers were seeking a similar model laptop to mine (the SDU did not help them)….

Hi Bruce,

Apologies for the delay in answering. So far we have not been able to reproduce the issue. 

If you haven't done so yet, would you mind trying again with the latest refresh? We have fixed some things, and engineering is hoping it would also tackle this problem. At a minimum it should give us some telemetry that can help us.

Thanks,

Vince

Hi Bruce,

Apologies for the delay in answering. So far we have not been able to reproduce the issue. 

If you haven't done so yet, would you mind trying again with the latest refresh? We have fixed some things, and engineering is hoping it would also tackle this problem. At a minimum it should give us some telemetry that can help us.

Thanks,

Vince

Vincent, is there something newer than the version numbers I posted at the top of this thread?  updates on the client don't reveal any updates to the version numbers of any component (I've been using the laptop all along, just with IPS off so WiFi works).

Hi Bruce,

Can you please verify the version of "Sophos Network Threat Protection"? Latest version should be 1.9.2235.0.

Double-click the systray icon, then "About", "Run Diagnostic Tool". In the new window, select "Installed Components".

Best regards,

Vince

It appears that the issue may have been fixed -- I guess a smaller update that didn't change the actual version numbers (maybe indicated by your request) must have fixed it.  Thanks!

That is good news, thank you for the feedback!