When using ''web filtering'' in Sophos home, error messages when visiting websites that are categorized as blocked, the error message is not consistent.
When visiting gmail.com, a SSL protocol error occurs (because it's blocked by Sophos). It's not clear to the end-user what's the root cause:
When visiting hotmail.com, a pretty Sophos error is displayed, so the end-user knows whats going on:
Both websites are (correct) categorized as 'web based e-mail':
My question: what is the reason that the error message (website is blocked by Sophos) is not always similar? Can you please fix this?
Hi LeonNLD ,
Good day and thanks for reaching out to Sophos Community and I hope you are well.
May I confirm if this is for XG Home or Sophos Home?
If for Sophos Home, please try this KB guide on how to work about on the said issue: https://support.home.sophos.com/hc/en-us/articles/115005493943-Sophos-Home-blocks-access-to-specific-websites
If XG Home please try these following guides for unblocking/allow list of the said websites:
Also, if this is for Sophos Home, you can reach out to Sophos Home Support for further assistance if the above would not resolve the issue: https://support.home.sophos.com/hc/en-us
Hope this information helps and thank you for choosing Sophos
Raphael AlganesCommunity Support Engineer | Sophos Technical SupportSophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS AlertsIf a post solves your question use the 'Verify Answer' link.