Web filtering displayed error messages not consistent

Question

Hi, 
 When using ''web filtering'' in Sophos home, error messages when visiting websites that are categorized as blocked, the error message is not consistent. 
 For example: 
 When visiting gmail.com, a SSL protocol error occurs (because it's blocked by Sophos). It's not clear to the end-user what's the root cause: 
 When visiting hotmail.com, a pretty Sophos error is displayed, so the end-user knows whats going on: 
 Both websites are (correct) categorized as 'web based e-mail':

My question: what is the reason that the error message (website is blocked by Sophos) is not always similar? Can you please fix this?

Raphael Alganes · Answer

Hi LeonNLD , 
 
 Good day and thanks for reaching out to Sophos Community and I hope you are well. 
 
 May I confirm if this is for XG Home or Sophos Home? 
 If for Sophos Home, please try this KB guide on how to work about on the said issue: https://support.home.sophos.com/hc/en-us/articles/115005493943-Sophos-Home-blocks-access-to-specific-websites 
 If XG Home please try these following guides for unblocking/allow list of the said websites: 
 - https://support.sophos.com/support/s/article/KB-000036127?language=en_US 
 - https://support.sophos.com/support/s/article/KB-000036901?language=en_US 
 
 Also, if this is for Sophos Home, you can reach out to Sophos Home Support for further assistance if the above would not resolve the issue: https://support.home.sophos.com/hc/en-us 
 
 Hope this information helps and thank you for choosing Sophos 
 
 Regards,