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Free home firewall, where is the documentation?

I have installed the free home firewall software on a computer with 2 Ethernet ports.

At the main menu screen (Sophos Firmware Version SFOS 19.0.1 MR-1-Build 365), there

are 9 options. If I select AA, and enter my serial number, it responds that activation process failed... No internet connection. Check your internet connection as described in the product documentation.

I cannot seem to find any documentation for this product on the Sophos website.

Can someone please post a link?

Thanks,

Tom

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0 Qoosh over 2 years ago

Hi Thomas,

Thanks for reaching out to the Sophos Community Forum.

Could you post a screenshot of the page you're having trouble with?

A couple of resources that may help are linked below.
- Initial Setup Demo: https://training.sophos.com/80/v18.5/InitialSetupWizard/start.html
- Sophos Firewall: Registration and Basic Setup Video

Kushal Lakhan

Team Lead, Global Community Support
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If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Qoosh over 2 years ago

Hi Thomas,

Thanks for reaching out to the Sophos Community Forum.

Could you post a screenshot of the page you're having trouble with?

A couple of resources that may help are linked below.
- Initial Setup Demo: https://training.sophos.com/80/v18.5/InitialSetupWizard/start.html
- Sophos Firewall: Registration and Basic Setup Video

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Thomas Mydosh over 2 years ago in reply to Qoosh

Hi Kushal,

Are you familiar with the free Sophos Home Firewall software that your company produces? It installs on any Intel based PC. There does not appear to be any documentation for it on the Sophos website, and I cannot find any information on it anywhere on the web.

The videos you linked to are for your commercial hardware firewalls.

The Sophos home firewall software is just that, software.

Tom
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0 alan weir over 2 years ago in reply to Thomas Mydosh

https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/GettingStarted/index.html

Sophos Firewall v17 administration guide
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0 Thomas Mydosh over 2 years ago in reply to alan weir

Alan,

Thanks for replying to my text.

There seems to be a lot of confusion as to which sophos product I am referring to.

Sophos offers a free 'Sophos Firewall Home Edition' which is a downloadable .iso file and installs on any Intel based PC.

The software installs fine but when I enter the registration code that Sophos sent me, it tells me I am not connected to the internet and to 'read the documentation' for help.

I cannot find ant documention on the Sophos website, and no mention of this software in the forums.

Not sure what is going on here.

If there are any Sophos tech support admins reading this, or anyone who knows what I am talking about, would you please help?

Thanks,

Tom
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0 Thomas Mydosh over 2 years ago in reply to Thomas Mydosh

See:

https://www.sophos.com/en-us/free-tools/sophos-xg-firewall-home-edition
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0 alan weir over 2 years ago in reply to Thomas Mydosh

Do you have a firewall rule allowing internet traffic? Do you actually have connection to the internet?
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0 Thomas Mydosh over 2 years ago in reply to alan weir

Since I cannot find any documentation for this software, and I'm talking about this product,

https://www.sophos.com/en-us/free-tools/sophos-xg-firewall-home-edition

I do not know how to configure it.
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0 alan weir over 2 years ago in reply to Thomas Mydosh

I see your confusion. The Sophos Free Firewall Home edition is actually the Sophos XG firewall home edition. (Sophos refers to their XG firewall as "sophos firewall" so that web searches give results for the XG instead of the UTM which is their older different firewall.)

Getting started with Sophos XG:. https://www.youtube.com/watch?v=y_EgwFZex2I

Sophos XG basic config: techbast.com/.../sophos-xg-basic-config.html
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