Sophos 9.4 hanging on every scan

I'm getting the same problem, but it only started when I upgraded to El Capitan. Don't have any answers for you, sorry, but perhaps the moderators will start to notice. Adrian

Hi @Adrian Kelly and @DarinFennell. What file does it hang on? Is it the same as community.sophos.com/.../10371

this is happening to me as well after an el capitan update. The "files remaining #" counts down, but it keeps getting hung up on the series of files (one is open office; the other is education software). My scan got 75% done before this started, and it just took forever (~3 hours for 600000 files) and I just shut it down.

It would be really helpful if you could post the output of the logs, so we can get an idea of which files the scan is hanging on.

here's what in the log files for scan local drives:

Sophos Anti-Virus
Product version: 9.4.0
Threat detection engine version: 3.61.0
Threat data version: 5.19
Release date: 15 September 2015
Detects 9901068 threats
Copyright © 1993-2012 Sophos Ltd. All rights reserved.

Using IDE files:
acedro-b.ide age-aolt.ide age-aolu.ide age-aolz.ide age-aong.ide age-aooq.ide age-aopj.ide age-aoqx.ide age-aorf.ide
age-aorz.ide age-aoss.ide age-aost.ide age-aosu.ide age-aosv.ide age-aosw.ide age-aour.ide age-aouy.ide age-aovo.ide
age-aovs.ide age-aowh.ide age-aowu.ide andro-ed.ide andro-ee.ide auto-bct.ide auto-bdb.ide auto-bec.ide auto-bem.ide
auto-bey.ide banc-ccj.ide bank-gmd.ide bank-gmj.ide bank-gmn.ide banl-bzk.ide banl-bzl.ide banl-bzw.ide banl-cab.ide
banl-cac.ide banl-cas.ide banl-cax.ide banl-cbd.ide bartex-a.ide bckd-rtk.ide bckd-rtl.ide bedep-r.ide bedep-t.ide
betabo-s.ide betabo-t.ide bredo-zf.ide chisb-ay.ide chisb-az.ide chisb-ba.ide chisb-bb.ide chisb-bh.ide darkc-aw.ide
darkc-ay.ide darkko-p.ide delf-fyv.ide delf-fyx.ide delp-ag.ide dloa-dyv.ide dloa-dyy.ide dloa-dzi.ide docd-aab.ide
docd-aat.ide docd-aau.ide docd-aax.ide docd-abc.ide docd-abo.ide docd-aci.ide docd-acp.ide docd-acs.ide docd-adc.ide
docd-adi.ide docdl-yp.ide docdl-yq.ide docdl-ze.ide docdl-zh.ide docdl-zp.ide docdl-zt.ide docdl-zx.ide docdr-gf.ide
dofoi-bl.ide dorkb-km.ide dride-gl.ide dride-gm.ide dride-gs.ide dride-gw.ide dride-gx.ide droda-aa.ide droda-ao.ide
droda-at.ide droda-av.ide droda-be.ide dwnl-mte.ide dwnl-mtf.ide dwnl-mtu.ide dwnl-mub.ide dwnl-muo.ide dynam-as.ide
dynam-av.ide dyrez-hz.ide dyrez-if.ide dyrez-ig.ide dyrez-iz.ide dyrez-ja.ide dyrez-jm.ide dyrez-jq.ide explo-bm.ide
farei-ki.ide farei-kk.ide farei-km.ide farei-ku.ide farei-kx.ide farei-le.ide farei-lj.ide farei-lk.ide farei-lu.ide
farei-md.ide farei-mj.ide farei-mn.ide farei-mw.ide farei-my.ide farei-ne.ide farei-ni.ide farei-nj.ide farei-nm.ide
farei-nq.ide farei-nx.ide farei-ol.ide farei-ow.ide farei-pf.ide farei-pq.ide farei-pr.ide floder-d.ide gatak-m.ide
golrot-h.ide graft-an.ide gulpix-a.ide hitbro-a.ide inje-bqu.ide inje-brb.ide inje-brf.ide inje-brh.ide inje-bru.ide
java-zu.ide javab-xs.ide javab-yt.ide jsdld-cd.ide kazy-cv.ide keliho-z.ide ldmon-x.ide ldmon-y.ide limit-be.ide
limit-bh.ide limit-br.ide limit-bw.ide limit-cg.ide limit-ch.ide limit-cq.ide limitl-n.ide lnk-q.ide lnk-r.ide
loader-u.ide mdro-gwn.ide mdro-gyo.ide minidu-b.ide minidu-g.ide msil-ebi.ide msil-ebw.ide msil-edd.ide msil-edt.ide
msil-eef.ide msil-eeq.ide msil-efl.ide msil-efm.ide msil-efn.ide msil-egd.ide msil-egl.ide msil-egs.ide msil-egt.ide
msil-egu.ide msil-egy.ide msil-eie.ide msil-eii.ide msil-eiv.ide msil-ekg.ide msil-ekh.ide msil-ekk.ide msil-eko.ide
msil-ema.ide msildl-e.ide msili-ja.ide necur-dk.ide nemuco-e.ide nemuco-f.ide netwir-x.ide netwir-z.ide pdfj-aiu.ide
pdfuri-m.ide phpsh-az.ide phpsh-be.ide plimro-b.ide plugx-bt.ide ponmoc-x.ide rans-ber.ide rans-bes.ide rans-bfc.ide
rans-bfh.ide rans-bfu.ide rans-bfw.ide rans-bgb.ide rans-bgc.ide rans-bgs.ide rans-bhd.ide rans-bhe.ide rans-bhj.ide
rans-bhr.ide rans-bhu.ide rans-bia.ide rans-bie.ide rans-big.ide rans-bih.ide rans-bim.ide rans-biq.ide rans-bix.ide
rans-bjb.ide rans-bjd.ide rans-bjp.ide rans-bjq.ide rans-bka.ide rans-bkg.ide rans-bkm.ide rans-bkn.ide rans-bkt.ide
rans-bku.ide rans-bkw.ide rans-bkx.ide rans-bky.ide rans-bkz.ide rans-bla.ide rans-blr.ide rans-blu.ide ransmd-a.ide
rarma-ay.ide redlon-f.ide redlon-k.ide rtfdrp-x.ide sdbo-dqa.ide skeeya-q.ide sofacy-g.ide sucefu-a.ide swf-ar.ide
swfex-jd.ide swfex-jh.ide swfex-jj.ide tepfe-cr.ide tinba-br.ide tinyba-a.ide tofse-an.ide toshli-a.ide upatr-sv.ide
upatr-tc.ide upatr-td.ide upatr-ts.ide upatr-tx.ide upatr-ue.ide upatr-uf.ide urela-ai.ide vb-iuf.ide vb-iut.ide
vb-ivf.ide vbe-ap.ide vbs-gk.ide vbs-go.ide vbsdl-n.ide vbzbo-by.ide vbzbo-cd.ide vbzbo-ce.ide vbzbo-cf.ide
vbzbo-ch.ide vbzbo-cl.ide vbzbo-cq.ide vbzbo-cr.ide vbzbo-cs.ide wonto-th.ide wonto-ts.ide xcdgho-b.ide xtrat-ad.ide
yakbee-a.ide yakes-ca.ide yakes-ce.ide zbot-jzw.ide zbot-kae.ide zbot-kam.ide zbot-kap.ide zbot-kbe.ide zbot-kcl.ide
zbot-kcp.ide zbot-kcu.ide zbot-kdg.ide zbot-kdi.ide zbot-kdl.ide zegos-hh.ide zegos-hj.ide zegos-hv.ide zipma-gb.ide




Scan name: "Scan Local Drives"
Scan items:
Configuration:
Scan inside archives and compressed files: Yes
Automatically clean up threats: No
Scan for adware and potentially unwanted applications (PUA): Yes
Automatically clean up adware and potentially unwanted applications (PUA): No
Action on infected files: Report only
Live Protection enabled: Yes

Scan started at 2015-10-12 22:49:00 -0400

New volume detected at /
Scan cancelled at 2015-10-12 23:18:52 -0400

basically, the scan is getting to about 75% done, then it detects an issue (not a threat) and then starts cycling through open office, a piece of education software, and google drive installer over and over. the files scanned dialogue keeps going down, but the overall scan is appreciably slower

they all seem to be .dmg files, if that makes any difference

they all seem to be .dmg files, if that makes any difference