This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Scan stuck on dslocal-backup.xar. Yes I am only scanning my hard drive and no Time Machine.

Happened both on Yosemite and again last night on El Capitan. Scanning Hard Drive Only (about 2.1M files). Finds a file dslocal-backup.xar and hangs (8 hours + on both Yosemite and El Capitan). File is not large 896K and in directory /private/var/db/. If I exclude this directory, there is a bunch of stuff that I would miss. Suggestions?

This thread was automatically locked due to age.

0 bobcook over 9 years ago

We did add XAR scanning in 9.4, so it might be something new and unexpected. You can submit your copy of the file, if you are willing, here: secure2.sophos.com/.../sample-submission.aspx

If you do submit, please describe the problem as related to scanning, and include the scan settings. I'm guessing this a Custom Scan, be sure to specify which options you turned on. Also note that this is from the Mac Home Edition product.

---

Bob Cook (bob.cook@sophos.com) Director, Software Development
Cancel
Vote Up 0 Vote Down

Cancel
0 PontusLindholm over 9 years ago

When updating new OS X 10.11 release El Capitan and then scan my hard drive, Sophos gets stuck on file
dslocal-backup.xar

Have waited +8H but still stuck and scan won't proceed. Have done this 3 times now, and same problem happens.

I'm running Sophos Home edition 9.4

Any suggestions of how to solve this issue?
Cancel
Vote Up 0 Vote Down

Cancel
0 Sure Win 2 over 9 years ago

Hi Pontus. I've merged your question with this post. tonypolitano saw the same thing.
Cancel
Vote Up 0 Vote Down

Cancel
0 Sure Win 2 over 9 years ago

For those that do not know how to find this file, please follow the steps below to submit the file to secure2.sophos.com/.../sample-submission.aspx

1) Open Finder
2) press cmd + shift + G (a path field will appear in Finder)
3) type /private/var/db/ and hit return
Cancel
Vote Up 0 Vote Down

Cancel
0 Stentorian over 9 years ago

I can't see from the logs where the scan is stopping in my case. All I see is that there are a few corrupt files that the scan sees. These do not appear to stop the scan. Very tiresome to have to run the scan while sitting at the computer. This sort of thing should run quietly in the background at night and just do its thing!
Cancel
Vote Up 0 Vote Down

Cancel
0 serra over 9 years ago in reply to Stentorian

Hi Stentorian,

If you want to add a scheduled scan (to run, at say, midnight every night) you can definitely do that.

1. Click the Sophos shield > Open Scans...
2. Alt-Click the white space around "scan this mac" > select "Scan settings"
3. Click on the 'schedule' tab > check "enable schedule"
4. Configure schedule as desired

Also, from the same menu, you can select "View Scan Log" which should give you more details about where your scans are getting stuck.
Cancel
Vote Up 0 Vote Down

Cancel
0 BenGerber over 9 years ago

I am having the same problem with dslocal-backup.xar (and using el capitan)...unable to submit this file to Sophos unfortunately
Cancel
Vote Up 0 Vote Down

Cancel
0 NikoBell over 8 years ago

I am having same problem as well. Please let me know if any new info comes to light. Thanks
Cancel
Vote Up 0 Vote Down

Cancel