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Safeguard Issues with SSD drive Laptops

pgraham

Hello,

We have about 15 laptops that we purchased through Dell with 128gb SSD hard drives.  I have installed SafeGuard Easy 5.60 Standalone on them.  They encrypt ok, but after a few restarts, performance starts to get worse.  When I attempt to modify the installation at all (remove the policy, or remove the software), Windows explorer locks up and the system is unusable.

Also, there are times where the system is running ok, and then just locks up.  This is all due to the encryption software because I have tested the systems without it, and they perform ok.  It is also worth noting, that we have the same encryption software on HDD and they work flawlessly with it.

Does anyone have any ideas?

The systems are Dell Latitude E6420's with Intel i7 processors and Win7 32 bit professional.

Thank You!

Patrick

:25399


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    Hi Pgraham,

    SafeGuard Device Encryption, as of version 6, uses hardware-accelerated AES on computers equipped with a CPU that supports Intel AES-NI (AES - New Instructions) to improve performance and user experience. This option is automatically checked and enabled by default - which might be the reason for the performance improvements you see compared to version 5.60.x. :)

    Please note that the full disk encryption of solid-state drives should always be accomplished using SafeGuard Enterprise' Fast Initial Encryption feature. 
    Please see KBA 11334 "How to protect data on a solid-state drive (SSD) with SafeGuard Device Encryption" for more details  http://www.sophos.com/en-us/support/knowledgebase/113334.aspx .

    I've not seen any incompatibilities from SGN6 and SEP12 right after installation and would recommend to open a support request for this issue so we can help you to solve this situation.

    Cheers,

    Chris

     

    :26217
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  • 0

    Hi Pgraham,

    SafeGuard Device Encryption, as of version 6, uses hardware-accelerated AES on computers equipped with a CPU that supports Intel AES-NI (AES - New Instructions) to improve performance and user experience. This option is automatically checked and enabled by default - which might be the reason for the performance improvements you see compared to version 5.60.x. :)

    Please note that the full disk encryption of solid-state drives should always be accomplished using SafeGuard Enterprise' Fast Initial Encryption feature. 
    Please see KBA 11334 "How to protect data on a solid-state drive (SSD) with SafeGuard Device Encryption" for more details  http://www.sophos.com/en-us/support/knowledgebase/113334.aspx .

    I've not seen any incompatibilities from SGN6 and SEP12 right after installation and would recommend to open a support request for this issue so we can help you to solve this situation.

    Cheers,

    Chris

     

    :26217
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