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Different Safeguard Management Center password for every SO & MSO user

Azwan

Hi Guys,

As per subject above we tried to create multiple user account and password for Safeguard Management Center but failed.

Appreciate if someone can guide or confirmed step we use below are correct. Thanks

Question:

1.Does Safeguard Management Center support multiple account with diffrent Password or multiple cert. store password?

New account step:

1.Create new MSO/SO user with certificate password - success

2.Login using new created account and password (same with certificate pswd) - Failed with error "The certificate for the requested office could not be found or the key is not accessible. Would you like to import the certificate now"

3.Select Import and choose new account cert and key in password for the cert with Cert. Store password 

4.Account cert succesfully import however the password for the new account is using "Cert. Store Password" instead of new user cert password.

:38835


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    Hi Azwan,

    in case you imported an incorrect certificate for an MSO account and want to remove it, use the SafeGuard Certificate Manager (Start | Programs | Sophos | SafeGuard | SafeGuard Certificate Manager or via "C:\Program Files (x86)\Sophos\SafeGuard Enterprise\Management Center\SGCertMgr.exe") to select the respective certificate and click on "Delete certificate from store".

    Please note that a certificate cannot be imported with a wrong *.p12 password and it sounds more like your customer used the provided *.p12 file for the initial MSO that is created in wizard, where the SafeGuard Database will be created.

    To switch a certificate for an existing (Master-) Security Officer, open up the Management Center and select "Security Officers", select the Officer account, click import and choose the correct new certificate file. 

    Hope that helps,

    Chris

    :38939
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  • 0

    Hi Azwan,

    in case you imported an incorrect certificate for an MSO account and want to remove it, use the SafeGuard Certificate Manager (Start | Programs | Sophos | SafeGuard | SafeGuard Certificate Manager or via "C:\Program Files (x86)\Sophos\SafeGuard Enterprise\Management Center\SGCertMgr.exe") to select the respective certificate and click on "Delete certificate from store".

    Please note that a certificate cannot be imported with a wrong *.p12 password and it sounds more like your customer used the provided *.p12 file for the initial MSO that is created in wizard, where the SafeGuard Database will be created.

    To switch a certificate for an existing (Master-) Security Officer, open up the Management Center and select "Security Officers", select the Officer account, click import and choose the correct new certificate file. 

    Hope that helps,

    Chris

    :38939
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