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How to generate the recovery key for mac if agent is reinstalled on end user?

Lokesh Gautam

Hi there 

We are having an unusual issue at our end during a trial of Sophos Central a Mac (Catalina 10.15) was encrypted unwillingly and later on those encryption policies were turned off from the central. 

As only 1 partition was encrypted so user hasn't complained about it as that was not in use that much.

Now the endpoint was uninstalled from mac tas it was giving errors still the partition is encrypted regardless filevault is turned off. 

Any way to recover data or recover encrypted key??



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  • 0 in reply to Shweta

    Hi Shweta, 

    We are unable to generate the recovery key from the portal as no encryption software is assigned to targeted machine and no pop up of recovery key as well in the login screen of mac. 

    Note: Only 1 secondary partition is encrypted otherwise mac is booting perfectly. 

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