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Getting bluedump once install sophos safeguard 8.1 with client patches on new win 2004 updated version by oct 2020

Team,

We have client & there below setups:

SGN Server & client 8.10.2.55 version with win 7,8 & win 10 version 1903,1909 ,2004 and 2004 with new updates system present.

We are faincg issue in latest version of win 10 version 2004 & getting the blue dump issue & after anlaysing this blue dump occurs due to some sophos drivers.

Is there any solution for this

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0 paresh palav over 3 years ago

I found the below KB

https://support.sophos.com/articles/en_US/Knowledge/KB-000036282

IS theere any latest update on win 10 Version 20H2 Windows 10 October 2020 Update - build 19042
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0 Shweta over 3 years ago in reply to paresh palav

Hi paresh palav

There are no such issues reported with the Windows 10 feature release version 2009 a.k.a. 20H2 which is now officially supported. Please check this link for more information.

Shweta

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0 MichaelMcLannahan over 3 years ago

Worth trying to see if there's any firmware updates for the device too Paresh. Best to try and use the latest client too if possible - I believe it's 8.30.0.76. We run that here on MOST devices of which many are 20H2 and now reported issues of BSOD. Cheers
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