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Cyberoam cr35ing to SFOS fails

Hello All,

We have a client with a bunch of CR35ing units that we need to get upgraded to SFOS and since Sohops brought forward the EoL unexpectedly this is now urgent.

The cyberoams are running v10.6.6 MR6 however once the firmware is applied and the device reboots it comes back online with a factory config.

I have had console cable attached to the unit and the output shows the following error as it tries to boot the SFOS for the first time.

"Loading firstboot configuration
Reading firmware information
Migrating config from 10.6.6 MR-6 to SFOS 17.5.15 MR-15
ERROR(0x04): Failed to migrate config. Loading default.
Error: config migration failed. Reason: Old firmware data backup could not be generated. Default config will be installed."

How can identify the issue in the Cyberoam config that stops it being migrated?

Thanks,

Gary

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0 SteveP over 3 years ago

Did you get a solution for this as i'm experiencing the same?
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0 Gary McDonald over 3 years ago in reply to SteveP

No, Cyberoam support were no help at all, they just kept repeating the fact they are EoL and we should upgrade the hardware.

You can however export the Cyberoam config, upgrade to SFOS then re-import the Cyberoam config.
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0 SteveP over 3 years ago in reply to Gary McDonald

Thanks for taking the time to reply. I don't have success with the export/import either, both on existing and new hardware. Do have a ticket open on it, but it's likely going turn out that i do they from scratch. Which is a shame, as it's primarily one of the reasons stick with Sophos anywy.
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0 SteveP over 3 years ago in reply to Gary McDonald

Thanks for taking the time to reply. I don't have success with the export/import either, both on existing and new hardware. Do have a ticket open on it, but it's likely going turn out that i do they from scratch. Which is a shame, as it's primarily one of the reasons stick with Sophos anywy.
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