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Mac Sophos Anti-Virus Not Connecting to Update Server

com.sophos.autoupdate:  Error: Update Cancelled at 15:16:57 16 November 2017

com.sophos.autoupdate:  Error: Could not contact primary server at 15:16:57 on 16 November 2017

com.sophos.autoupdate:  URL is invalid

 

I have tried updating it on our intranet which has web filtering and ip blocking of malicious sites and ip ranges but I have also connected the laptop to a mifi which has an open connection to the internet and it is giving the same error.

Any help resolving this would be appreciated.



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