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Mac Sophos Anti-Virus Not Connecting to Update Server

Greg Johnson

com.sophos.autoupdate:  Error: Update Cancelled at 15:16:57 16 November 2017

com.sophos.autoupdate:  Error: Could not contact primary server at 15:16:57 on 16 November 2017

com.sophos.autoupdate:  URL is invalid

 

I have tried updating it on our intranet which has web filtering and ip blocking of malicious sites and ip ranges but I have also connected the laptop to a mifi which has an open connection to the internet and it is giving the same error.

Any help resolving this would be appreciated.



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    Hello Greg Johnson,

    posting in the applicable forum would be better than here in General.

    Which product (on-premise SEC, or Central) is it and what it the Primary server? Sophos or a company web server? How was it installed, did it ever work, when did it stop working?

    Christian

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  • 0

    Hello Greg Johnson,

    posting in the applicable forum would be better than here in General.

    Which product (on-premise SEC, or Central) is it and what it the Primary server? Sophos or a company web server? How was it installed, did it ever work, when did it stop working?

    Christian

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