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Full scan

I have just installed Sophos home on my iMac and requested a full scan. A week later the can is still ongoing. It says there are 9 million files to can but has already scanned 24 million. It is still, however,r finding threats. What should I do? Tim

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Bianson over 8 years ago

Hi tim Sheehy,

Can you let me know what version you are using? We have a new Home release coming this week that should address the slow scanning issue.

Regards,

Bob
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tim Sheehy over 8 years ago in reply to Bianson

Many thanks. I don't mind that the scan took a long time but that, after a week, it was still not completed. Maybe it just kept starting again?

It is version 1.2.0 for mac.

All the best.

tim
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Bianson over 8 years ago in reply to tim Sheehy

Thanks! 1.2.1 has started rolling out. You should have it by Wednesday. If this issue is still present in 1.2.1 please let me know and we will do further analysis.

Regards,

Bob
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tim Sheehy over 8 years ago in reply to Bianson

Many thanks. You are most kind. All the best. Tim
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