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Sophos Full Scan stops abnormally

The full scan function is stopping 4/5ths of the way through the scan with the message "Full Scan stopped abnormally and was not completed." This has happened 3 times. I am running version 1.2.0 for Mac on OS X 10.11.6 I'm in the process of upgrading to Sierra now. Can anyone tell me how to resolve this?

Best regards,

kevin

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0 GeorgeGeorgiou over 8 years ago

Hi I also have a similar issue on 9.5.2 when I am running a full scan of my mac. Sophos sweeps all the files and says files remaining zero but doesn't complete, is this also a glitch and is it being looked at?
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0 Bianson over 8 years ago in reply to GeorgeGeorgiou

GeorgeGeorgiou

Yes, we are aware and are working on a fix, thanks for letting us know!

Regards,

Bob
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0 Bianson over 8 years ago in reply to GeorgeGeorgiou

GeorgeGeorgiou

Yes, we are aware and are working on a fix, thanks for letting us know!

Regards,

Bob
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0 GeorgeGeorgiou over 8 years ago in reply to Bianson

Thanks
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