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Sophos for Mac conflict with Time Machine after Reinstall OS

After major software installations on the Mac, such as after an OS upgrade, it is normal for Time Machine backups to take a lot longer than normal. For example, see https://support.apple.com/en-us/HT204412. However I might have discovered a significant issue. After a Reinstall OS function, a Time Machine backup was at approximately 6% complete after 13 hours. At that rate, it would about 9 days to complete.

I turned off Sophos On-Access scanning, and the backup completed in 30 minutes.

Some other relevant discussions at https://community.sophos.com/products/f/17/t/7844 and  https://discussions.apple.com/thread/2202376?tstart=0

Please note: I do have exclusions for the Time Machine volumes, so that those external volumes should not be getting scanned. The problem appears to be that on access of every file on the main drive that is being backed up, it is scanned.

It seems the need is for Sophos to recogngize that the access is for the purpose of backing up to Time Machine, and that it should not be scanned in that case.

The workaround is to disable on-access scanning temporarily after an OS upgrade. I don't like this however, as it is all too easy to neglect to turn in back on.



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  • Hello, 

    I have the exact same issue without any major re-installation ! It currently takes 2hours to backup 2MBs with on-access scanning activated. Upon disabling it, 34GB are transferred in a matter of minutes. This is true backing up on networked time capsule or on networked NAS. The exclusions for the volumes are indeed activated but seem to be ignored.  Upon checking my activity monitor, I can see that the SophosScanD process is working but very slowly ... Could it be that the latest update of sophos is faulty and ignore the exclusions for networked volumed ?

    The following image is from a network monitor : before the arrow, on-access checking is on and the down(red)/up(green)-load speeds are at 200kb/s max. After the arrow, on-access checking is off and the top speeds are of 20Mb/s !

    Best ! 

  • Can you please post these on this thread? https://community.sophos.com/products/f/17/t/79722 

    There are similar comments and I will make sure to get them looked at asap.

    Regards,

    Bob