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Clear from list in quarantine manager

JimmyLininger

Hello i am new and have a question in regards to the clear from list option? I have an item quarantined that is definitely not a virus. I want to clear from list since delete and move are not an option. What does clear from list do exactly? 



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    Hello JimmyLininger,

    the quarantine is just a list of detections for which a final action (cleanup, move, delete by the scanner or any of the available manual actions) has not yet been performed. That an item is on this list has no effect on future detections. Clearing an item from QM has neither an effect on the item itself nor on future detections. Cleanup or Authorize - if offered - will no longer be available.

    definitely not a virus
    famous last words [;)]. Seriously - if you get only Move and Delete as option (and not Authorize) the item is deemed very likely if not definitely dangerous. If you think it's definitely not a virus (virus as general term for malware) you should submit a sample to get a verdict on this specific item from Labs. As said, clearing it from the list will not prevent future detections. Labs will amend the detection if it's a false positive.

    Christian

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  • 0

    Hello JimmyLininger,

    the quarantine is just a list of detections for which a final action (cleanup, move, delete by the scanner or any of the available manual actions) has not yet been performed. That an item is on this list has no effect on future detections. Clearing an item from QM has neither an effect on the item itself nor on future detections. Cleanup or Authorize - if offered - will no longer be available.

    definitely not a virus
    famous last words [;)]. Seriously - if you get only Move and Delete as option (and not Authorize) the item is deemed very likely if not definitely dangerous. If you think it's definitely not a virus (virus as general term for malware) you should submit a sample to get a verdict on this specific item from Labs. As said, clearing it from the list will not prevent future detections. Labs will amend the detection if it's a false positive.

    Christian

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