When we have issues with our web appliances (IP Filters), we reboot them to restore connectivity. All comes back up fine. Traffic flows as it should. But, the web interface shows dead dials. Traffic flow look non-existent and all the numbers stay at zero. Over night, this magically corrects itself.
I contacted Support and was told this was normal. If that's the case, please do something to correct that. I came in one morning to a dead appliance. I rebooted it and could only tell it was alive again through its SysLogs. I had to fly blind all day. And, it started having issues again. So when asked by management what was going on, I had to say "I have no idea, the web interface is dead...and apparently this 'is normal'". Not a good look for Sophos. Not a great thing for me.
Anybody else have this issue> Any Sophos employees out there have a different answer or a way to pump life into the dashboard after a reboot?
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