I see that this ia a common problem that people have but I am absolutely useless when it comes to computers so I need a very detailed step-by-step process on what to do.
This is the laptop I'm using if that information is needed:
http://us.gateway.com/gw/en/US/content/model/NX.Y46AA.003
I've always had problems with Sophos not updating, but I've always just been able to right-click on the shield and choose "update now" and it would update, but now it's just telling me it could not contact the server.
[EDIT] Alright, now when I right-click on it and choose "update" it will first say "Connecting to server", and then say "No files needed updating" which is a lie because then it says "Estimating download time" and then it will act like it's updating for a couple of minutes, and then goes back to saying it can't contact the server and closes itself.
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