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virus iy4zowdz16

catia

buongiorno da oggi ho rilevato nel mio pc la presenza di questo virus ...mi ha bloccato l'antivirus e non mi permette l'accesso a internet ...cosa devo fare ??????

:21799


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  • 0

    Hi Catia,

    (For the benefit of the rest of the community, your post translates as:

    Good morning. From today, I’’’’ve been aware of this virus on my PC. It’’’’s blocked my anti-virus and won’’’’t let me access the Internet. What should I do????)

    Could you provide some more detail:

    • What Sophos products/versions do you have?
    • What OS does your PC run on? Which Support Packs, if Windows?
    • How did you spot/identify the virus?
    • Any other detail that might help our analysts?

    Per Catia -

    Potresti fornire i dettagli seguenti, per favore:

    • Quali prodotti/versioni di Sophos?
    • Quale sistema operativo? Quali Service Packs, se hai uno sistema Windows?
    • Come hai scoperto la presenza di questo virus, e come l'hai identificato?
    • Qualsiasi altri informazioni che potrebberanno aiutare i nostri analisti?

    spike

    :21871
  • 0

    Hi again,

    Are you able to log in to the same system as a different user? Do you see the same symptoms? Are you able to run a full scan?

    Usando lo stesso sistema, sarebbe possibile fare il login come un altro utente? Acceduto cosi, si vede gli stessi sintomi? E possible fare una scansione completa?

    Regards,

    spike

    :21873
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