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Hitman Pro Alert Cannot be Installed

Hi, 

I am running Windows 10 Home 64bit 21H2.

I am trying to install Hitman Pro Alert using the file downloaded from the official web page. It is version 3.8.19.923. 

However, when I run the .exe file, and then click on Install, a message pops up: There are HitmanPro.Alert files pending for removal during boot. Please restart your computer before reinstalling HitmanPro.Alert. 

I already restarted my system, and no HitmanPro.Alert was installed on my system (I could not find anything related, not even in the registry). 

What shall I do? What are the files that are pending for removal?



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  • Hi There, 

    Thank you for reaching us, When you mentioned Hitmanpro Alert was it the stand-alone version that isn’t part of Sophos endpoint? If so? then please reach out to the Hitmanpro alert support team directly through their support team @support@hitmanpro.com.
    If the issue is the HMPA which is incorporated into our Sophos endpoint please share the logs that can be found under the temp folder. "Sophos HitmanPro Alert install log.txt".

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
Reply
  • Hi There, 

    Thank you for reaching us, When you mentioned Hitmanpro Alert was it the stand-alone version that isn’t part of Sophos endpoint? If so? then please reach out to the Hitmanpro alert support team directly through their support team @support@hitmanpro.com.
    If the issue is the HMPA which is incorporated into our Sophos endpoint please share the logs that can be found under the temp folder. "Sophos HitmanPro Alert install log.txt".

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
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