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Feedback: Support getting worse and worse

Lately I have had more and more bad experiences with Sophos support. They ask 2-3 of the same questions. It is sometimes not answered for over a week on critical issues. I was otherwise always very satisfied with the support. Do I have to expect this to be the case every time? 



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  • FormerMember
    0 FormerMember

    Hi ,

    I sincerely apologize for the inconvenience, and we're actively working on initiatives to improve the overall Support experience. Indeed, this isn't the experience that we want you to have. I've sent you a PM requesting some information regarding your account. I'd be more than happy to look into it for you and get the issues resolved at the earliest. 

    Thanks,

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  • FormerMember
    0 FormerMember

    Hi ,

    I sincerely apologize for the inconvenience, and we're actively working on initiatives to improve the overall Support experience. Indeed, this isn't the experience that we want you to have. I've sent you a PM requesting some information regarding your account. I'd be more than happy to look into it for you and get the issues resolved at the earliest. 

    Thanks,

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