The app fw_update_launcher listed on the battery usage app is consuming more power on the laptop and we need to remove it. Unable to locate this app on add and remove programs, no related exe file on c drive, unable to locate it on task manger (the app on shows its consuming 50% of the power). Could this be a malware not detected ?
Can you confirm what sophos product are you currently using? share with us the OS of the system where you observed this issue.
Thanks for replying, we have the following product in Sophos
Core Agent 2.18.2Endpoint Advance 10.8.10.3Sophos Intercept 2.0.20
This issue was found on laptop with
OS - Microsoft Windows 10 Pro Version - 10.0.19043 Build 19043