Hello, I am new to Sophos. I am a student at my school, and Sophos Endpoint Agent has blocked me from doing my homework, and school. Sophos keeps isolating my computer. I have tried searching for solutions, but they involve being an admin. I am just a student with no power over sophos. Someone please help if you can. It keeps isolating and unisolating. I tried scanning but it won't show anything wrong with my computer. I deleted all "suspicious" files from my computer, which are just games. I updated my computer today but it seems to have made it worse. Someone please help. I am desperate to get my bad computer up and running. It's basically unusable.
P.S: I'm on a different computer.
Well, I think your best bet will be to work with the IT Dept for your school (or whoever manages the SOPHOS endpoints) and have them review what is causing your machine to isolate.
Have you reached out to them?
Not yet. But the problem with my school is that they don't have things when you need them. I don't know any IT numbers yet and I don't even know who controls my Sophes endpoints. So this is basically the only thing I can do right now that's in my power.
Unfortunately, there isn't much we can do aside from offer information. If you computer is being isolated it is because SOPHOS detected a threat on the machine. With Tamper Protection in place there is nothing you can do without admin/IT intervention. If you open the SOPHOS GUI (check the notification tray and double click the SOPHOS icon), are there any events there indicating what is going on?