How can I remove my IP 213.239.193.206 from black.rbl.ctipd.astaro.local?

Hi Aitor Serra 

Thank you for reaching out to the community! 

I would advise you to check out the following community thread for more info on this topic: https://community.sophos.com/products/unified-threat-management/f/mail-protection-smtp-pop3-antispam-and-antivirus/49108/black-rbl-ctipd-astaro-local-blocking-emails-for-one-user-but-not-another.

Thanks,

Hi Aitor Serra 

Thank you for reaching out to the community! 

I would advise you to check out the following community thread for more info on this topic: https://community.sophos.com/products/unified-threat-management/f/mail-protection-smtp-pop3-antispam-and-antivirus/49108/black-rbl-ctipd-astaro-local-blocking-emails-for-one-user-but-not-another.

Thanks,

Thank you for your help. I don't see what do you mean as my question it is different from the one on the thread. My IP is still blocked by your products and there isn't anything I can do. I think a buyer can't trust your system if isn't real and blocks permanently IPs.