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SophosUIServer keeps crashing

edmond melkomian

For the past few days on a MAC, the SophosUIServer has been crashing. I updated it, I uninstalled it and it seems that I can't seem to get this issue to go away. 

On OS X, I get SophosUIServer has crashed, send report to Apple or ignore.

When I looked at the crash trace, I saw that launchd is having issues with the UIServer. 

So I uninstalled the whole thing and reinstalled it. 

 

Now I have Sophos Home edtion 9.7.7, Threat detection engine 3.74 and threat data 5.55, It seems to me this is the latest Sophos. 

Is anyone else having this issue? What's the implication? Is Sophos not working on this machine? 



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  • 0

    my Sophos AV crashes

    1) during a virus scan ("Scan now") after having scanned more than 250000 files

    example:

    Thread 6 Crashed:: Dispatch queue: com.sophos.xpc.clienthelper.clientConnection.statusUpdateQueue
    0   dyld                              0x00007fff68e7609d dyld_fatal_error + 1
    1   dyld                              0x00007fff68e78df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171
    2   libdyld.dylib                     0x00007fff88c1f2dd dyld_stub_binder_ + 13
    3   ???                               0x000000010fcb1008 0 + 4559933448
    4   com.sophos.macendpoint.Sophos-Anti-Virus    0x000000010fc49ab5 __86+[SMEQueueMonitor waitResponseFromAllQueues:forTimeout:withJobID:withCompletionBlock:]_block_invoke.61 + 55
    5   libdispatch.dylib                 0x00007fff87ee11bb _dispatch_call_block_and_release + 12
    6   libdispatch.dylib                 0x00007fff87ede28d _dispatch_client_callout + 8
    7   libdispatch.dylib                 0x00007fff87ee0673 _dispatch_queue_drain + 451
    8   libdispatch.dylib                 0x00007fff87ee19c1 _dispatch_queue_invoke + 110
    9   libdispatch.dylib                 0x00007fff87edff87 _dispatch_root_queue_drain + 75
    10  libdispatch.dylib                 0x00007fff87ee1177 _dispatch_worker_thread2 + 40
    11  libsystem_pthread.dylib           0x00007fff93023ef8 _pthread_wqthread + 314
    12  libsystem_pthread.dylib           0x00007fff93026fb9 start_wqthread + 13

    Thread 6 crashed with X86 Thread State (64-bit):
      rax: 0x00007fff68eaadb0  rbx: 0x000060000014ea70  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x00007fff68eaaf20  rsi: 0x0000000000000000  rbp: 0x000000010ff61be0  rsp: 0x000000010ff61bc8
       r8: 0x00007fff68e95b8c   r9: 0x0000000000000000  r10: 0x00007fff68e98d26  r11: 0x00007fff68eaaf20
      r12: 0x000060000009f4f0  r13: 0x0000000000000000  r14: 0x00007fff68eaaf20  r15: 0x00007fff79b78f38
      rip: 0x00007fff68e7609d  rfl: 0x0000000000000246  cr2: 0x000000010fe6c000
     
    Logical CPU:     1
    Error Code:      0x00000000
    Trap Number:     3

    2) for unknown reasons (no virus scan) with crash report to be sent to Apple

    example:

    Crashed Thread:  8  Dispatch queue: com.sophos.xpc.clienthelper.clientConnection.taskqueue

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Dyld Error Message:
      Symbol not found: _qos_class_self
      Referenced from: /Applications/Sophos Anti-Virus.app/Contents/MacOS/Sophos Anti-Virus
      Expected in: /usr/lib/libSystem.B.dylib

    Thread 8 Crashed:: Dispatch queue: com.sophos.xpc.clienthelper.clientConnection.taskqueue
    0   dyld                              0x00007fff635d709d dyld_fatal_error + 1
    1   dyld                              0x00007fff635d9df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171
    2   libdyld.dylib                     0x00007fff84a072dd dyld_stub_binder_ + 13
    3   ???                               0x00000001089a1008 0 + 4439281672
    4   com.sophos.macendpoint.Sophos-Anti-Virus    0x0000000108939ab5 __86+[SMEQueueMonitor waitResponseFromAllQueues:forTimeout:withJobID:withCompletionBlock:]_block_invoke.61 + 55
    5   libdispatch.dylib                 0x00007fff83cc91bb _dispatch_call_block_and_release + 12
    6   libdispatch.dylib                 0x00007fff83cc628d _dispatch_client_callout + 8
    7   libdispatch.dylib                 0x00007fff83cca7e3 _dispatch_async_redirect_invoke + 154
    8   libdispatch.dylib                 0x00007fff83cc628d _dispatch_client_callout + 8
    9   libdispatch.dylib                 0x00007fff83cc8082 _dispatch_root_queue_drain + 326
    10  libdispatch.dylib                 0x00007fff83cc9177 _dispatch_worker_thread2 + 40
    11  libsystem_pthread.dylib           0x00007fff8ee0bef8 _pthread_wqthread + 314
    12  libsystem_pthread.dylib           0x00007fff8ee0efb9 start_wqthread + 13

    Thread 8 crashed with X86 Thread State (64-bit):
      rax: 0x00007fff6360bdb0  rbx: 0x00007fb24b433e50  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x00007fff6360bf20  rsi: 0x0000000000000000  rbp: 0x000000010eb4bc10  rsp: 0x000000010eb4bbf8
       r8: 0x00007fff635f6b8c   r9: 0x0000000000000000  r10: 0x00007fff635f9d26  r11: 0x00007fff6360bf20
      r12: 0x00007fb24b625b40  r13: 0x00007fff73399640  r14: 0x00007fff6360bf20  r15: 0x00007fff75960f38
      rip: 0x00007fff635d709d  rfl: 0x0000000000000246  cr2: 0x0000000108b3e000
     
    Logical CPU:     1
    Error Code:      0x00000000
    Trap Number:     3

     

    Even worse:

    1) On-Access Scanning disables itself frequently for unknown reasons. Needs to be re-enabled manually after a system start.

    2) Scheduling scans does not start a scan  but just updates scheduler to the next programmed date. I have tried a new schedule profile without success.

     

    I am using:

    Sophos AV (update: 15 January 2019 5:05 GMT+1, the date after which the problems started)
    Home Edition version 9.7.7
    Thread Detection Engine  3.74.0
    Thread Data 5.59

    MacBook Pro
    OS X 10.9.5
    2.66 GHz Intel Core i&
    Memory 8 GB 1067 MHz DD3

     

    last update of this post on 6 February 2019

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  • 0

    my Sophos AV crashes

    1) during a virus scan ("Scan now") after having scanned more than 250000 files

    example:

    Thread 6 Crashed:: Dispatch queue: com.sophos.xpc.clienthelper.clientConnection.statusUpdateQueue
    0   dyld                              0x00007fff68e7609d dyld_fatal_error + 1
    1   dyld                              0x00007fff68e78df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171
    2   libdyld.dylib                     0x00007fff88c1f2dd dyld_stub_binder_ + 13
    3   ???                               0x000000010fcb1008 0 + 4559933448
    4   com.sophos.macendpoint.Sophos-Anti-Virus    0x000000010fc49ab5 __86+[SMEQueueMonitor waitResponseFromAllQueues:forTimeout:withJobID:withCompletionBlock:]_block_invoke.61 + 55
    5   libdispatch.dylib                 0x00007fff87ee11bb _dispatch_call_block_and_release + 12
    6   libdispatch.dylib                 0x00007fff87ede28d _dispatch_client_callout + 8
    7   libdispatch.dylib                 0x00007fff87ee0673 _dispatch_queue_drain + 451
    8   libdispatch.dylib                 0x00007fff87ee19c1 _dispatch_queue_invoke + 110
    9   libdispatch.dylib                 0x00007fff87edff87 _dispatch_root_queue_drain + 75
    10  libdispatch.dylib                 0x00007fff87ee1177 _dispatch_worker_thread2 + 40
    11  libsystem_pthread.dylib           0x00007fff93023ef8 _pthread_wqthread + 314
    12  libsystem_pthread.dylib           0x00007fff93026fb9 start_wqthread + 13

    Thread 6 crashed with X86 Thread State (64-bit):
      rax: 0x00007fff68eaadb0  rbx: 0x000060000014ea70  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x00007fff68eaaf20  rsi: 0x0000000000000000  rbp: 0x000000010ff61be0  rsp: 0x000000010ff61bc8
       r8: 0x00007fff68e95b8c   r9: 0x0000000000000000  r10: 0x00007fff68e98d26  r11: 0x00007fff68eaaf20
      r12: 0x000060000009f4f0  r13: 0x0000000000000000  r14: 0x00007fff68eaaf20  r15: 0x00007fff79b78f38
      rip: 0x00007fff68e7609d  rfl: 0x0000000000000246  cr2: 0x000000010fe6c000
     
    Logical CPU:     1
    Error Code:      0x00000000
    Trap Number:     3

    2) for unknown reasons (no virus scan) with crash report to be sent to Apple

    example:

    Crashed Thread:  8  Dispatch queue: com.sophos.xpc.clienthelper.clientConnection.taskqueue

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Dyld Error Message:
      Symbol not found: _qos_class_self
      Referenced from: /Applications/Sophos Anti-Virus.app/Contents/MacOS/Sophos Anti-Virus
      Expected in: /usr/lib/libSystem.B.dylib

    Thread 8 Crashed:: Dispatch queue: com.sophos.xpc.clienthelper.clientConnection.taskqueue
    0   dyld                              0x00007fff635d709d dyld_fatal_error + 1
    1   dyld                              0x00007fff635d9df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171
    2   libdyld.dylib                     0x00007fff84a072dd dyld_stub_binder_ + 13
    3   ???                               0x00000001089a1008 0 + 4439281672
    4   com.sophos.macendpoint.Sophos-Anti-Virus    0x0000000108939ab5 __86+[SMEQueueMonitor waitResponseFromAllQueues:forTimeout:withJobID:withCompletionBlock:]_block_invoke.61 + 55
    5   libdispatch.dylib                 0x00007fff83cc91bb _dispatch_call_block_and_release + 12
    6   libdispatch.dylib                 0x00007fff83cc628d _dispatch_client_callout + 8
    7   libdispatch.dylib                 0x00007fff83cca7e3 _dispatch_async_redirect_invoke + 154
    8   libdispatch.dylib                 0x00007fff83cc628d _dispatch_client_callout + 8
    9   libdispatch.dylib                 0x00007fff83cc8082 _dispatch_root_queue_drain + 326
    10  libdispatch.dylib                 0x00007fff83cc9177 _dispatch_worker_thread2 + 40
    11  libsystem_pthread.dylib           0x00007fff8ee0bef8 _pthread_wqthread + 314
    12  libsystem_pthread.dylib           0x00007fff8ee0efb9 start_wqthread + 13

    Thread 8 crashed with X86 Thread State (64-bit):
      rax: 0x00007fff6360bdb0  rbx: 0x00007fb24b433e50  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x00007fff6360bf20  rsi: 0x0000000000000000  rbp: 0x000000010eb4bc10  rsp: 0x000000010eb4bbf8
       r8: 0x00007fff635f6b8c   r9: 0x0000000000000000  r10: 0x00007fff635f9d26  r11: 0x00007fff6360bf20
      r12: 0x00007fb24b625b40  r13: 0x00007fff73399640  r14: 0x00007fff6360bf20  r15: 0x00007fff75960f38
      rip: 0x00007fff635d709d  rfl: 0x0000000000000246  cr2: 0x0000000108b3e000
     
    Logical CPU:     1
    Error Code:      0x00000000
    Trap Number:     3

     

    Even worse:

    1) On-Access Scanning disables itself frequently for unknown reasons. Needs to be re-enabled manually after a system start.

    2) Scheduling scans does not start a scan  but just updates scheduler to the next programmed date. I have tried a new schedule profile without success.

     

    I am using:

    Sophos AV (update: 15 January 2019 5:05 GMT+1, the date after which the problems started)
    Home Edition version 9.7.7
    Thread Detection Engine  3.74.0
    Thread Data 5.59

    MacBook Pro
    OS X 10.9.5
    2.66 GHz Intel Core i&
    Memory 8 GB 1067 MHz DD3

     

    last update of this post on 6 February 2019

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