Hello Everyone,

Please note that the Sophos Support Portal (support.sophos.com) and our Knowledgebase (KBAs) will undergo scheduled maintenance on Saturday, December 2nd, starting at 19:00 PT. The maintenance window is expected to take approximately four hours. During this maintenance, emails to Support will be queued and delivered once completed, so please expect a delay in email response time.

The following Maintenance Banner will be displayed on the Support Portal during maintenance:

Maintenance Window

  • 19:00 - 23:00 PT
  • 22:00 ET (Dec 2nd) - 02:00 ET (Dec 3rd)
  • 03:00 - 07:00 UTC (Dec 3rd)
  • 08:30 to 12:30 IST (Dec 3rd)

During this period, users cannot log in to the Sophos Support Portal to create and manage their cases. Our Knowledgebase Articles (KBAs) will also be unavailable to view.