We’re introducing the Support Certification Program, which will enable you to have access to a senior engineer when you need to interface with Support upon successfully passing the exam. This program is open to anyone with an existing Sophos support contract in most regions*.
You will need to log a case at https://support.sophos.com for Customer Care with your inquiry around the exam. Once Customer Care receives your request, they will provide access to the exam.
No, you already have the access to the phone lines for senior engineers.
No, this will not replace any certification that you currently have or are required to maintain as a partner.
You would need to score a minimum of 70% to pass the exam.
*Available in North America, UK and Europe, Japan, and Australia
For more information: https://docs.sophos.com/support/scp/program/index.html#program-details